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Information Technology Management ITM©
ITM© consists of five segments namely: strategy, delivery, technology, people and systems. Each of the segments is further divided into topics. There are a total of 22 topics and for each topic there is a series of effectiveness profiles and for each effectiveness profile a rating is determined for the organization.
The Effectiveness Profiles and Questionnaires are intended to help an organization position the current state of its IT within a maturity profile which gradually moves from a state of innocence to one of excellence.
Recommendations for change can then be formulated (typically based on the best practices set out in the Effectiveness Profiles) and used to assist the organization to come up with a road map for enhancing the IT investment.
ITM© also provides facilities to consistently capture and benchmark IT expenditure. It additionally provides facilities to capture and analyze user satisfaction, IT skill levels, office systems effectiveness and the functional and technical quality of existing application systems.
ITM© helps client organizations and consultants assess the inputs, processes and outputs of an IT Function and diagnose key opportunities for improvement.
It is applicable to organisations on a range of assignments from short duration
(4-6 weeks) reviews or as part of a full Corporate Transformation or Strategy assignment.
In identifying opportunities for improvements across the full breadth of IT, in an organisation. ITM© focuses on five essential questions:
- How efficiently and effectively is the IT organization responding to the need to deliver business solutions to the business?
- How effectively does IT add value to the business and how well are IT risks managed?
- How economic, efficient and effective is IT in support of the business?
- How effectively does the IT organization and people support the business?
- How effectively does the technology architecture and infrastructure support the business?
These five questions correspond to the five segments of ITM.
The five segments are explained in detail below:
| Strategy - |
what business and IT strategies are in place, how effectively these support the business and how the business exercises control over IT; |
| Delivery - |
how resources are organized, monitored and controlled to deliver IT services and development projects within the organisation; |
| Technology - |
how technology trends are identified, the effectiveness of the technology architecture, how technology is deployed; |
| People - |
how human resources are managed in IT, the skills and attitudes of users and IT staff within the organisation; |
| Systems - |
what functionality is provided by application systems, what deficiencies exist in the information provided by them and what unsatisfied demand exists. |
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